Provided garantees

The full refund of the payment is applicable if the User has sent a written request within 10 days after the moment of ordering and purchasing a selected Service. The User has no right to request the full refund 10 days after the purchase under any circumstances. The written request must be accompanied with the receipt of the purchase to obtain the refund.

Partial refund can be offered under certain circumstances 10 days after the purchase has been made.

Approved refunds

In case if the request has been approved the User will receive the refund within 3-5 working days, sent to the bank account of the User or another original method of payment.

Refund failure

As a rule, it takes no more than 5 working days to receive the refund. Provided that the User has not obtained the refund within the indicated period, the first step is to contact the credit card company or the bank. If no bank error has occurred, please contact us at support@martaby.com.